Privacy Policy

1. The Data Controller

Great Harwood Windows is the data controller. Great Harwood Windows is based at Unit 1, Peter Street, Blackburn, BB1 5LH and is contactable via telephone (01254 690009) or via email at (info@greatharwoodwindows.co.uk). If you have any queries, please do not hesitate to contact us.

2. Processing of Personal Data

We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data you give to us may be given to us in the following ways:

• Entering our websites
• Visiting a branch
• Mobile or social media
• By phone, email or otherwise
• Entering competitions
• Undertaking surveys on our behalf
• Participating in events
• Purchasing from us

The personal data we hold may include your name address, email address, telephone number, signature, and technological data such as IP addresses, geolocation data, credit limit & payment terms, identification data.

3. The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data while you are an active customer and if you cease to become an active customer. We use your personal data for the following purposes:

• For account administration
• Managing and performing contracts with you
• Marketing
• Maintaining a business relationship with you
• Ensuring we retain a positive business relationship with you

Legitimate interests include to run, grow and develop our business, marketing, market research and business development. The types of processing include:

• Processing account information
• Placing orders
• Making deliveries
• Managing payments & warranty claims
• Prevention of fraud & other criminal activities
• To correspond & communicate with you
• Assess & improve our services
• Management of queries & complaints

4. Appropriate safeguards to ensure personal data is kept secure

The protection of your data is important to Great Harwood Windows. Data is stored in a secure environment within our accounting software and within a CRM environment.

Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.

5. Sharing of personal data

Your data is only disclosed to employees of Great Harwood Windows & other companies working on behalf of Great Harwood Windows (such as sub-contractors). We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using this information for other purposes.

We may also need to disclose information to authorities or professionals for legal or financial reasons or in the case of a dispute, or to enforce our terms and conditions.

6. Profiling of personal data

Great Harwood Windows does not use your information for data profiling or automated decision making.

7. How long do we hold personal data?

We retain personal data for as long as a customer is active and for 2 years afterwards, unless you ask us to retain your information.

8. Updating our Privacy Policy

Our Privacy Policy is reviewed regularly if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 24th May 2018.

9. Your rights as an individual

It is important that you understand what your rights are as an individual.

Right to Erasure.

You may request that Great Harwood Windows erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.

Right to request rectification

If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.

Subject Access Request

At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

10. Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

11. Contacting Great Harwood Windows

If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Great Harwood Windows, Unit 1, Peter Street, Blackburn, BB1 5LH or via telephone (01254 690009) or via email at (info@greatharwoodwindows.co.uk).